Career Opportunities

Position:

Department:

Location:

Supervisor, Customer Experience

Customer Experience Team

Santa Barbara, CA

 

 

About Sientra

Headquartered in Santa Barbara, California, Sientra is a diversified global medical aesthetics company and a leading partner to aesthetic physicians. The Company offers a suite of products designed to make a difference in patients' lives by enhancing their body image, growing their self-esteem, and restoring their confidence. Sientra has developed a broad portfolio of products with technologically differentiated characteristics, supported by independent laboratory testing and strong clinical trial outcomes.

 

Our leadership is driven by decades of experience and skill that help bring your goals and aesthetic visions to life. We believe that shared expertise and values are essential components of success. We are seeking exceptionally talented and motivated people to join our team. If you are looking for a career that is both challenging and rewarding, and to work for a company at the forefront of the aesthetic industry, please check out our available opportunities. We look forward to hearing from you!

 

 

Essential Duties and Responsibilities

The Customer Experience Supervisor leads a talented team supporting Sientra’s breast product and miraDry business segments. This individual fosters an innovative and collaborative environment in order to improve the end to end customer journey by cultivating a professional and fun team environment that rewards top performers, promotes growth, and attracts talent. They are responsible for providing telephone and written service to Sientra’s Customers and Sales Representatives; resolves escalated issues by investigating problems and working with the team to ensure the highest quality of service to promote customer loyalty. The person in this role will analyze organizational processes and work with management to improve quality, productivity, and efficiency of the department and staff by reporting program performance and key departmental metrics to management; manages the call center queues; developing staff through goal driven metrics, call recordings, feedback, and training; planning, assigning and directing work; addressing complaints and resolving problems; interacting with other departments and encouraging peer to peer communication across departments to provide full-service support to customers and sales team.

 

 

Supervisory Responsibilities

Supervises the Sientra Customer Experience Team. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

 

 

Additional Duties and Responsibilities

 

Requirements (Education, Certificates, Licenses, Registrations, etc.)

 

Language Skills

Ability to read, analyze and interpret technical procedures or governmental regulations. Ability to write reports or business correspondence.

 

 

Computer Skills

Ability to use word processing, spreadsheet and database applications. Ability to learn various software programs.  Ability to work with data processing and programming.

 

 

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of the job, the employee is regularly required to sit, talk and hear, lift and/or move up to 10 pounds, stand, walk, climb or balance in conditions that include stairs, uneven ground, walking between buildings, etc. Normal vision is required for this job (with corrective lenses if necessary). The work environment is somewhat quiet.

 

 

Sientra is a privately owned company focused on serving the needs of the plastic surgeon community by developing, marketing and selling plastic surgery products.

 

This description contains the essential functions necessary to evaluate the position. It is not intended and should not be used as an exhaustive list of all responsibilities, skills or efforts.

 

FLSA Status: Exempt

 

 

If you would like to apply for this position, please email your resume to careers@sientra.com.