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Customer Experience Representative

Customer Experience

Franklin, WI

 

 

About Sientra

Headquartered in Santa Barbara, California, Sientra is a diversified global medical aesthetics company and a leading partner to aesthetic physicians. The Company offers a suite of products designed to make a difference in patients' lives by enhancing their body image, growing their self-esteem, and restoring their confidence. Sientra has developed a broad portfolio of products with technologically differentiated characteristics, supported by independent laboratory testing and strong clinical trial outcomes.

 

Our leadership is driven by decades of experience and skill that help bring your goals and aesthetic visions to life. We believe that shared expertise and values are essential components of success. We are seeking exceptionally talented and motivated people to join our team. If you are looking for a career that is both challenging and rewarding, and to work for a company at the forefront of the aesthetic industry, please check out our available opportunities. We look forward to hearing from you!

 

 

Essential Duties and Responsibilities

The Customer Experience Representative is responsible for providing telephone and written customer service; supporting the sales of Sientra products and services to customers. Other responsibilities include ensure continuous phone coverage and minimizing queue or wait time. Applies excellent customer service skills to each interaction and responds to inquiries by providing accurate information on pricing, availability, terms and conditions and status. Inquiries may be verbal (phone) or written (email or fax). May interact with customers, sales or field service staff, Sientra Offices or distributors. Takes initiative to resolve customer inquiries or requests through to completion. Supports the Credit/Collections group to resolve billing disputes, credit holds and credit card authorizations. Resolves ordering and shipping issues, as well as other customer complaints. Responds appropriately to initiate Returns, Credits, Replacements, etc. and maintains detailed records of interactions with customers. Other duties may be assigned.

 

 

Supervisory Responsibilities

This job has no supervisory responsibilities.

 

 

Requirements (Education, Certificates, Licenses, Registrations, etc.)

 

 

Language Skills

Ability to read, analyze and interpret technical procedures or governmental regulations. Ability to write reports or business correspondence.

 

 

Computer Skills

Ability to use word processing, spreadsheet and database applications. Ability to learn various software programs.

 

 

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of the job, the employee is regularly required to sit, talk and hear, lift and/or move up to 10 pounds, stand, walk within the building, etc. Normal vision is required for this job (with corrective lenses if necessary). The work environment is somewhat quiet.

 

 

 

This description contains the essential functions necessary to evaluate the position. It is not intended and should not be used as an exhaustive list of all responsibilities, skills or efforts.

 

FLSA Status: Non-Exempt

 

 

If you would like to apply for this position, please email your resume to careers@sientra.com.